Change your gender or title

You are able to change your gender status by visiting your nearest branch. To avoid having to wait when you get there, we recommend booking an appointment.
 

What you'll need

If you only want to update your gender status, we don't need to see any documentation.

For a change of name, you'll need to provide documentation and take it into a branch.
 

Updating your credit profile

We recommend speaking to credit agencies such as Equifax, TransUnion and Experian about your change of gender. They can ensure your credit profile is updated to reflect your gender status. This is important, especially if you're considering applying for new financial products, such as bank accounts and loans. 

If you don't want a gender-specific title on Your banking account, We are able to change it to either 'Mx' or 'M'.

For gender-neutral title changes, where you're not changing your name, we don't need any proof for the change to be made. You are able to Get in touch directly.

We'll update all of Your banking accounts within approximately 7 working days. Some products, such as insurance or investment products, may take longer.

You'll need to visit a branch with documentation to change your name. Refer to change of name for what you'll need to do. 

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