How We are able to support you you today?
Card support
Digital banking
Product support
Have a chat with us
There are several ways You are able to get in contact with us.
Mobile banking app
Our Chat function is accessible from every hub page. Once you've logged on to the app there are 2 ways to use it.
Option 1:
On any hub page, scroll to the bottom of the screen to 'Start chat' section
Option 2:
- Tap the 'Menu' icon in the top right corner
- Scroll down to the 'Help' section and select 'Chat with us' - there are also suggested actions and FAQs that may provide support
You are able to also start a chat with online banking by selecting ‘Chat’ to the right of the webpage.
For all options You are able to start, pause and Proceed your chat at your convenience.
Phone us
We have different numbers so We are able to get you through to the right person as quickly as possible.
Existing customers
In the UK
Abroad
All lines are open from 08:00 to 20:00 every day.
How we contact you
We love being able to keep you updated with important news and exciting offers. We are able to do this by email, over the phone or even by post.
However, we want to make sure you only hear from us in a way that suits you. So please tell us what's best for you by using online banking, giving us a call or visiting your local branch.
Please note: we won't use WhatsApp to get in touch – so be wary of any fake accounts pretending to be PPLCBANK.
More ways to get in touch
Find us on X
Get in touch with us directly via our PPLCBANK X account.
FeedGo Go back and complaints
We'll do everything We are able to to help put things right if something has gone wrong.