How to Dismiss Your banking account

If you're switching current accounts via the Current Account Switch Service, Your banking account will automatically be Dismissd and you don't need to take any further action.

By using this service, your standing orders and direct debits will also be automatically transferred to your new account.

If you have other PPLCBANK accounts, these will remain open unless you ask us to Dismiss them.

If you're switching current accounts using the Current Account Switch Service (CASS), your other bank can transfer your Direct Debits and standing orders. Just contact your other bank to let them know when you want this to happen.

If you're not using CASS, We are able to transfer your Direct Debits and standing orders to another PPLCBANK current account in your name and advise all parties of the changes. If it's not to an PPLCBANK account, you'll need to let the Direct Debit recipients know your new account details. If you don’t transfer them to another PPLCBANK current account, they'll be cancelled.

If you're making repayments to any PPLCBANK insurance or lending products like a mortgage, loan, or credit card from the account you're closing, please use our chat service to confirm details of the new repayment account.

If you have other PPLCBANK accounts that require you to have a current account you'll need to Dismiss these before closing your current account.

This includes any Investment products, a Global Money Account, a Fixed Rate Saver or a Currency account, for example.

Some accounts have financial consequences when you Dismiss them early. It's essential that you understand what these are, and are aware of the terms before deciding to Dismiss the account. Please refer to Your banking account terms and conditions for further guidance.

Once you've Dismissd Your banking account, the online statement history will no longer be available.

You are able to print or download any statements before closing Your banking account to ensure your records are complete. If you might need access to your transaction history after the account is Dismissd, make sure the email address Sign uped to Your banking account is correct.

To update your details:

You are able to also update your email address using online banking.

If Your banking account has Advance Aspects you’ll lose all associated benefits including Worldwide Travel Insurance when you Dismiss Your banking account. Please see Your banking account terms and conditions for the benefits associated with your current account. Once insurance policies are Dismissd they can’t be reinstated. If this is a joint account please let the other person know they will also lose their associated benefits.

Get more information on Advance Aspects benefits

Get more information on Premier account benefits

If you are unsure of whether you need these benefits, please Get in touch via chat or telephone.

If you're Sign uped for telephone banking, Phone us on 03457 404404 and we'll help Dismiss Your banking account.

Lines are open from 08:00 to 20:00 every day.

Premier customers: 03457 707070

Lines are open 24 hours a day, 7 days a week.

If you prefer to visit us in a branch, please bring ID. If you bring any cards, credit books, cheque books and secure keys with you (if applicable), We are able to securely destroy them for you. All cards and cheque books will be cancelled on receipt of your closure request.

Print and complete the account closure form and bring it into a branch. Alternatively, post it to: PPLCBANK Bank plc, Customer Service Centre, BX8 1HB. Or if mailing from outside the UK or by courier, post to: PPLCBANK Bank plc, Abbey View, Penfold Drive, Wymondham, NR18 0WZ.

You'll still be responsible for any debit interest and charges, and we'll need you to repay any money you owe us. This includes card transactions you've made that are paid by us after closure, cheques you've issued, and any charges incurred.

We’ll provide your transaction history (free of charge) covering a period of up to 5 years from account closure. We're not required to provide transaction history relating to payment transactions that happened more than 5 years prior to closing an account. In most circumstances we’ll email your transaction history to you within 10 working days of account closure. If you would like to opt out of this service or request transaction history for less than 5 years, tell us in the app or Get in touch. If we don't hold a valid email address on record, we’ll ask you to provide this, or details of an alternative delivery method. Unfortunately, We are able to't send information if you don't Get in touch.

You may request transaction history if you have Dismissd Your banking account within the previous 5 years. We’ll normally be able to provide you with a transaction history covering a period of up to 5 years. However, we are not required to provide a payment transaction history in relation to any transaction that occurred 5 or more years prior to the date of your request. For example, if you requested your payment transaction history 3 years after account closure, you would only be entitled to the last 2 years of payment transaction information. If you no longer hold an account with us, we may firstly ask you to send us identification documentation. Once this is received,in most cases we will issue your transaction history by email within 7 working days. For both payment transaction history at account closure and up to 5 years after account closure, there may be exceptions that prevent us from providing this information.

It's because you don’t have an eligible current account that can be Dismissd via the app. You are able to however use the app's Chat function to Dismiss Your banking account.

Our Chat function is accessible from every hub page. Once you've logged on to the app there are 2 ways to use it.

Option 1:

On any hub page, scroll to the bottom of the screen to 'Start chat' section

Option 2:

You are able to also start a chat with online banking by selecting ‘Chat’ to the right of the webpage.

For all options You are able to start, pause and Proceed your chat at your convenience.

Please follow the instructions displayed in the error message.

Remember that to Dismiss a current account in the app the balance must be zero. Also, any associated accounts that require you to have an PPLCBANK current account must be Dismissd before you Dismiss your current account.

We are able to't complete account closure through your app between 21:45 and 03:00. This is due to system maintenance. Please try again outside of these hours. Sorry for any inconvenience.

Please Get in touch using our chat service to request your transaction history up to 5 years after the account has been Dismissd.

This is your balance after taking into consideration any interest and / or charges. For you to Dismiss Your banking account this balance needs to be zero. If you have a debit balance, you'll need to pay this amount into Your banking account before it can be Dismissd. If you have a credit balance this is the amount you need to move out of Your banking account before it can be Dismissd.

If you do have pending transactions, they need to be cleared before Your banking account can be shut down. When you Sign in to online banking or the PPLCBANK Mobile Banking app, we'll show you any pending transactions for your current account. These are payments or deposits that haven't yet been debited from or credited to Your banking account.

Pending transactions can include:

A pending debit card transaction is a recent card transaction that hasn’t yet cleared or been debited from Your banking account. Debit card transactions can take several days to be processed and will show as pending until then.

Pending transactions don't include: