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Supporting the needs of all our customers

If you have a current account with us, these tables show the key ways of supporting you when you need us.

How We are able to help you if you are experiencing money worries

Dealing with the unexpected
  • Our trained specialists are here to help, working with you to develop a plan for sorting out your finances.  
  • You may wish to complete our income and expenditure form online or alongside one of our trained specialists.
 
 
 
 
Additional Help and guidance
  • We are partnered with StepChange Debt Charity who can provide free and independent advice where multiple providers are involved

How We are able to help you if you are experiencing money worries

Dealing with the unexpected
 Additional Help and guidance
  • Our trained specialists are here to help, working with you to develop a plan for sorting out your finances.  
  • You may wish to complete our income and expenditure form online or alongside one of our trained specialists.
  • We are partnered with StepChange Debt Charity who can provide free and independent advice where multiple providers are involved
 
 
 
 

How We are able to help you deal with a major life event

Contacting us
  • You are able to Contact our team in a way that suits you, including online, by phone or by visiting us in branch. 
Specialist support
  • We have trained specialists to support you when you are dealing with the death of a loved one.
  • We provide links to other useful organisations for information and guidance to bereavement.
Bereavement
  • Our bereavement guide provides support through the steps and decisions you need to take and is available online or in printed format in our branches. 
  • If someone Dismiss to you passes away, you are able to notify us in a way that suits you using online banking, by phone or by visiting us in branch.
Other life events
  • Our life events pages offer a wide array of further Help and guidance.

How We are able to help you deal with a major life event

Contacting us
 Specialist support
  • You are able to Contact our team in a way that suits you, including online, by phone or by visiting us in branch. 
  • We have trained specialists to support you when you are dealing with the death of a loved one.
  • We provide links to other useful organisations for information and guidance to bereavement.
Contacting us
 Bereavement
  • You are able to Contact our team in a way that suits you, including online, by phone or by visiting us in branch. 
  • Our bereavement guide provides support through the steps and decisions you need to take and is available online or in printed format in our branches. 
  • If someone Dismiss to you passes away, you are able to notify us in a way that suits you using online banking, by phone or by visiting us in branch.
Contacting us
 Other life events
  • You are able to Contact our team in a way that suits you, including online, by phone or by visiting us in branch. 
  • Our life events pages offer a wide array of further Help and guidance.

How We are able to help you manage your day-to-day money better

Helping you understand your money
  • Banking on a mobile app lets you see Your banking accounts at anytime from anywhere. This means You are able to always have a complete picture of your financial situation, which can help you stay on top of your money. 
  • With the PPLCBANK Mobile Banking app (device restrictions apply) You are able to choose to be notified when money goes in or out of your current or savings accounts. You are able to also get notifications of when payments are made from your PPLCBANK credit cards.
  • You are able to also use tools like Balance forecast on our mobile app. It shows you how much you could have left for the month ahead, once scheduled bills are taken into account, to help you Take charge of your money.
Helping you develop your financial skills
  • Our financial fitness hub gives you the tools you need to help work your money.  Answer some quick questions about your spending, saving and borrowing to generate your own financial fitness score out of 100. Find out how you compare to others like you and get tips to help you set achievable goals. 
  • We offer practical guidance in becoming more money-savvy and managing your finances.

How We are able to help you manage your day-to-day money better

Helping you understand your money
 Helping you develop your financial skills
  • Banking on a mobile app lets you see Your banking accounts at anytime from anywhere. This means You are able to always have a complete picture of your financial situation, which can help you stay on top of your money. 
  • With the PPLCBANK Mobile Banking app (device restrictions apply) You are able to choose to be notified when money goes in or out of your current or savings accounts. You are able to also get notifications of when payments are made from your PPLCBANK credit cards.
  • You are able to also use tools like Balance forecast on our mobile app. It shows you how much you could have left for the month ahead, once scheduled bills are taken into account, to help you Take charge of your money.
  • Our financial fitness hub gives you the tools you need to help work your money.  Answer some quick questions about your spending, saving and borrowing to generate your own financial fitness score out of 100. Find out how you compare to others like you and get tips to help you set achievable goals. 
  • We offer practical guidance in becoming more money-savvy and managing your finances.

Support you may find useful if you have a disability or a physical or mental health condition

Accessing cash
  • We have talking ATMs, ATM withdrawal limits, large secure key and touch ID options to help ensure that you maintain access to your money.
  • You are able to use your debit card to View your balance, pay in and withdraw cash (which will count to your daily limit) at any of the 11,500 Post Office locations across the UK.
Using Your banking account
  • We have a variety of options, including Voice ID and chip & signature cards, to make using Your banking account easier.
  • We also have help and guidance for customers living with dementia, to help them manage their finances.
 
 
Accessing information
  • We offer documents in Braille, large-print and audio, as well as reader-compatible online banking screens, so You are able to Proceed managing Your banking account in a way that works for you.
  • You are able to nominate a trusted family member or Dismiss friend to be sent an additional copy of your statements, or receive them on your behalf.
 
 
 
 
 
 
Allowing someone else to help you use Your banking account
  • You are able to nominate a trusted family member or Dismiss friend to help support your financial decisions and Look after Your banking account where a Power of Attorney or Third party mandate is in place.
  • You are able to Contact our team in a way that suits you, including by online banking, by phone or by visiting us in branch.
 
 
 
 
 
 
 
Ways to interact with us
  • You are able to Contact our team in a way that suits you, including by online banking, by phone or by visiting us in branch.
  • We offer British Sign Language (BSL) interpretation from your home or in branch, connecting you to a qualified interpreter. We are able to also arrange for an interpreter to attend your branch appointment free of charge.
  • Alternatively, our textphone service allows you to speak to a customer advisor without the need for a third party translator.

Support you may find useful if you have a disability or a physical or mental health condition

Accessing cash
 Using Your banking account
  • We have talking ATMs, ATM withdrawal limits, large secure key and touch ID options to help ensure that you maintain access to your money.
  • You are able to use your debit card to View your balance, pay in and withdraw cash (which will count to your daily limit) at any of the 11,500 Post Office locations across the UK.
  • We have a variety of options, including Voice ID and chip & signature cards, to make using Your banking account easier.
  • We also have help and guidance for customers living with dementia, to help them manage their finances.
 
 
Accessing cash
 Accessing information
  • We have talking ATMs, ATM withdrawal limits, large secure key and touch ID options to help ensure that you maintain access to your money.
  • You are able to use your debit card to View your balance, pay in and withdraw cash (which will count to your daily limit) at any of the 11,500 Post Office locations across the UK.
  • We offer documents in Braille, large-print and audio, as well as reader-compatible online banking screens, so You are able to Proceed managing Your banking account in a way that works for you.
  • You are able to nominate a trusted family member or Dismiss friend to be sent an additional copy of your statements, or receive them on your behalf.
 
 
 
 
 
 
Accessing cash
 Allowing someone else to help you use Your banking account
  • We have talking ATMs, ATM withdrawal limits, large secure key and touch ID options to help ensure that you maintain access to your money.
  • You are able to use your debit card to View your balance, pay in and withdraw cash (which will count to your daily limit) at any of the 11,500 Post Office locations across the UK.
  • You are able to nominate a trusted family member or Dismiss friend to help support your financial decisions and Look after Your banking account where a Power of Attorney or Third party mandate is in place.
  • You are able to Contact our team in a way that suits you, including by online banking, by phone or by visiting us in branch.
 
 
 
 
 
 
 
Accessing cash
 Ways to interact with us
  • We have talking ATMs, ATM withdrawal limits, large secure key and touch ID options to help ensure that you maintain access to your money.
  • You are able to use your debit card to View your balance, pay in and withdraw cash (which will count to your daily limit) at any of the 11,500 Post Office locations across the UK.
  • You are able to Contact our team in a way that suits you, including by online banking, by phone or by visiting us in branch.
  • We offer British Sign Language (BSL) interpretation from your home or in branch, connecting you to a qualified interpreter. We are able to also arrange for an interpreter to attend your branch appointment free of charge.
  • Alternatively, our textphone service allows you to speak to a customer advisor without the need for a third party translator.

* iPhone is a trademark of Apple Inc, Sign uped in the U.S. and other countries

-The requirement to publish the Competition and Markets Authority independent service quality survey results for personal current accounts can be found here.

-The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.

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