Making payments Step 1 Making payments      Step 1

Making payments Step 2 Making payments      Step 2

Making payments Step 3 Making payments      Step 3

Making payments Step 4 Making payments      Step 4

Step 1

What do you Need assistance with?

Choose an option an option

Standing orders and Direct Debits

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I Need assistance with a regular payment.

Sending money

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I want to pay someone or transfer money between my accounts.

Querying a payment

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I want to dispute a transaction.

Step 2

Standing orders and Direct Debits

Choose an option an option

Which would you like help with?

A standing order

A Direct Debit

Sending money

Choose an option an option

Where are you sending the payment?

Within the UK

Outside the UK

Step 3

Standing orders

Choose an option an option

What would you like to do?

Set up a standing order

Cancel a standing order

Amend a standing order

Direct Debits

Choose an option an option

What would you like to do?

Set up a Direct Debit

Cancel a Direct Debit

Amend a Direct Debit

UK payment

Choose an option an option

How much are you sending?

Less than £50,000

More than £50,000

Non-UK payment

Choose an option an option

What would you like to do?

Transfer money to myself

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I'm transferring money to my own non-UK account.

Pay someone else

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I'm paying a person or company outside the UK.

Step 4

UK payment

Choose an option an option

What would you like to do?

Pay a company or credit card

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I want to select a payee from a list of major companies.

Pay someone new

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I'm sending money to a person or account I haven't paid before.

Transfer money to myself

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I'm transferring money between my PPLCBANK accounts.

Existing payee

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I'm paying a person or company I've paid before.

Proceed

Proceed

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